My watch snagged a anchor (I live at a marina) which broke the band,the watch went in the water.my fault.So I buy another one same make/model from WB and all is well again.Month later a diver finds the lost watch and returns it to me,now having 2, I decided to replace the band with one that I could swim/sail with and keep the other as a dress watch.Having explained this to the staff a divers velcro band and heavy duty pins where recommended and fitted.Shortly after on a hot day I dive in off the transom (30cm above the water) surfacing to find my wrist bare.Went to see WB who told me to claim through my insurance(they don't cover watches).My point is this company will not stand behind any work they perform,I was told by staff member doing the work that it was "stronger than new and would last forever".So I'm out the watch, ($500),parts and fitting,engraving and a carton of beer for the diver! On a final note the women I spoke to didn't want to know,told me head office would not help after I asked for their details and kept looking at watch I was wearing as if to say I trying to put one over them.I will be pursuing this matter to the end.
More Review Details
- Reason of review:
- Warranty issue
- Product or service
- Seiko Watch
- Review category
- Luxury / Jewelry
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "I ordered a 49er ring for my wife's birthday in Ocotber, when it said 4-6 weeks for delivery. When I didn't hear from them, they said that due to the..."
- "Are you SERIOUS? THIS IS WHAT YOU SEND ME BACK? I HAVE ALREADY SPENT $37 INSURING THE LAST RETURN, I WANT TO TALK TO A SUPERVISOR, TODAY! I..."
- "I ordered a 100 dollar necklace with 7 charms and a plate... And then payed for expedited shipping... I got the package on time, just to open it and find..."
- "I bought approx. 50 pairs of shoes for my business from Coolcept, and 29 pairs were faulty. Burn marks, dirty, glue over them, jagged and torn inner soles, heels not..."
- "new converse soles have fallen off after 4 or 5 weeks wear. I have 3 pairs of Converse Chuck Taylor All Star Mid shoes that the soles have come apart on. The..."
- "I went to pizza hut placed my order an found out the person making my pizza had no shoes on it turn me off eating my pizza I took photos..."
- "well i,m disable an i was post to get a raise on my social security an my ssi but all i got was a Dollar an a penny raise so..."
- "My product was crushed and busted and does not work i would like another one please..."
- "I was expecting an overnight envelope but it was delayed for a week. Followed up with email and calls but was told due to Thanksgiving, volume is high and just..."