My watch snagged a anchor (I live at a marina) which broke the band,the watch went in the water.my fault.So I buy another one same make/model from WB and all is well again.Month later a diver finds the lost watch and returns it to me,now having 2, I decided to replace the band with one that I could swim/sail with and keep the other as a dress watch.Having explained this to the staff a divers velcro band and heavy duty pins where recommended and fitted.Shortly after on a hot day I dive in off the transom (30cm above the water) surfacing to find my wrist bare.Went to see WB who told me to claim through my insurance(they don't cover watches).My point is this company will not stand behind any work they perform,I was told by staff member doing the work that it was "stronger than new and would last forever".So I'm out the watch, ($500),parts and fitting,engraving and a carton of beer for the diver! On a final note the women I spoke to didn't want to know,told me head office would not help after I asked for their details and kept looking at watch I was wearing as if to say I trying to put one over them.I will be pursuing this matter to the end.
More Review Details
- Reason of review:
- Warranty issue
- Product or service
- Seiko Watch
- Review category
- Luxury / Jewelry
Author wants to be contacted by the company. Learn more ›
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