Not resolved

My husband purchased this watch for me 06.10.2011 at a cost of approx $350.The face of the watch has diamonds to represent the numerals.

In appox January 2012, 3 of the diamonds fell out of their place, leaving them floating around inside the face. My husband took it back to Wallace Bishop for repairs, and it took 2 weeks to be repaired and returned. Within 9 days, another 2 diamonds had fallen out of their place, leaving them floating around inside the face and about another 5 diamonds were discolouring. My husband took it back again, it took 1 week to be repaired.

Wallace Bishop advised me upon collection that all stones had been removed and replaced. A this time, I advised Wallace Bishop that should the watch fault again, I would be requesting a replacement, and would not accept it being repaired. Wallace Bishop advised me that decision is made by the watch maker themselves and they can do nothing about it. Last week further stones fell out, I took the watch back this time and advised Wallace Bishop that I would accept no less than replacement of the faulty watch.

They have sent the watch for repairs and intend to replace the dial.

I have advised them this is unacceptable to me but they are advising the watch maker makes the decision and intend only to replace the dial.I advised them I would be contacting ACCC to remedy a replacement.

Monetary Loss: $350.

Had an Experience with Wallace Bishop?

Write a review


Terms of Service
Post Comment

You May Also Like

Is Origami Owl Dishonest and Corrupt? Unfortunatly for Chrissy Weems, Yes... Origami Owl "As one of O2's longer corporate employees I can assure everyone reading this that the company is in fact lying to you all. From Bella's b.s. backstory to the empty..." Read more Agape Diamonds - My jeweler Thought is was a real diamond! So happy!!! Agape Diamonds "Could not be any happier with my purchase from Agape Diamonds!I purchased the ring I took the ring to my local for cleaning a few months later..." Read more The Bradford Exchange - FALSE ADVERTISEMENT. PRODUCT THEY SEND IS NOT WHAT IS PICTURED ON THEIR WEBSITE The Bradford Exchange "Ordered the "The Magic Of Mickey Mouse" Diamonesk Embrace Ring at the beginning of December for my daughter for Christmas . When it got close to Christmas, wondering where my..." Read more Bag Borrow Or Steal - SCAM! Over priced Bag Borrow Or Steal "I purchased a Gucci bag through bag barrow or steal. the price was about $2000 listed at around $850 which as 30% discount. When I received the bag I..." Read more FEMA - What tha..... TALK ABOUT GETTING IT. FEMA "I WAS RAN OVER BY A RENTA CENTER TRUCK 12 27 2016 after three monthes of phyisical theraphy two spine surgeries i learned to walk again well i took a..." Read more Kenneth Cole - Poor Product sold. Kenneth Cole "I brought a wallet from Blue water Bridge duty free shop ,Point edward ON,N7V4JS Canada. on july 12,2017 while going to USA to meet my sister along with my wife..." Read more Wayfair - Bed bugs Wayfair "I purchased a upholstered bed frame from wayfair. Put it together with ease and it was beautiful. Fast forward a few months and myself and my kids started getting welts...." Read more Kenneth Cole - WALLET DEFECTED ,WITHOUT USING IT WAS TORN Kenneth Cole "WORST PRODUCTS....INFACT SPURIOUS MATERIAL USED..... NO COMPARISON WITH MK OR WITH COACH...KENNETHCOLE REACTION ....A BIG NO TO KENNETHCOLE REACTION... THE COMPANY HAS NO ANSWER.....THEY SAY GET IT REPAIR FROM A..." Read more